Last updated: October 8, 2026
These Coaching Terms and Conditions are an agreement between the athlete purchasing coaching services (“Athlete”) and MTBCoach (“MTBCoach” or “Coach”). They apply to MTBCoach’s ongoing coaching services. Please review them before beginning coaching.
Workouts and TrainingPeaks
Athletes are expected to record training sessions using a device or application compatible with TrainingPeaks when appropriate for their training program. Completed workouts should be uploaded at least weekly, preferably daily, so the coach can review training, provide feedback consistent with the selected coaching program, and make informed adjustments. Athletes should communicate relevant changes in health, availability, recovery, or training circumstances to their coach.
Payment and Billing
Ongoing coaching is billed in four-week cycles. Payment is due upon receipt of each invoice, unless MTBCoach and the Athlete have agreed to another payment arrangement. The applicable coaching rate and any individual payment arrangements will be confirmed during enrollment. MTBCoach does not impose the previously stated 10% late fee. Please contact MTBCoach promptly if there is a question or problem with an invoice.
Pausing Coaching
An Athlete may request a coaching pause, including for illness, injury, or other circumstances, by discussing it with their coach. The Athlete and MTBCoach may agree informally on the timing of the pause, whether coaching services or billing will continue during the pause, and how coaching will resume. A pause is not automatically a cancellation or an automatic suspension of billing; please confirm the agreed arrangements with your coach.
Cancellation
Athletes must provide at least 30 days’ written notice to cancel ongoing coaching. Notice may be provided by email or letter to MTBCoach. The effective cancellation date will be no earlier than 30 days after MTBCoach receives the written notice. Billing obligations for coaching provided or billing cycles begun before the effective cancellation date remain in place, but no new four-week billing cycle will begin after the effective cancellation date. If an Athlete returns after cancellation, the coaching rate in effect at the time of re-enrollment will apply. Athletes who remain continuously enrolled and current on payments retain their agreed rate unless a change is separately agreed.
Refunds
Refund requests are reviewed individually. MTBCoach may approve or decline a refund at its discretion, subject to applicable law. Athletes who have concerns about coaching services or billing should contact their coach or MTBCoach to discuss the circumstances. Nothing in this policy limits any non-waivable rights available under applicable law.
Questions and Communication
For questions about these terms, invoicing, pauses, cancellation, or refunds, contact your coach or email info@mtbcoach.com.